It isn’t any more just about the products we offer, it is also why and how we do it. I strongly believe that
the only way forward is putting customer in the heart of everything we do,
because only then we can create services that people actually love. This is how we do things in Luminor and this is why I love to work here. I am proud to stand behind that way of thinking.
Henri Kuusk Head of Service Design
What We Do
Our team is responsible for end-to-end process design and efficiency for Luminor Bank products such as award winning Luminor Investor platform, bank accounts, cards etc. We create and execute out-of-the box ideas to maintain and promote our goals and results. Our ambition is to create best products and deliver excellent experience for Luminor customers.
Products & Offering division subsist of quite a few teams that together supports and contributes to Luminor across the Baltics
-Service Design Department
-Customer Value Management Department
-Digital Channels Department
The Luminor attitude:
Without curiosity, Luminor would not exist. Nobody has yet seen the future, but we have imagined it already.
Without collaboration, there’s no point to make a company—we could all be consultants.
Without focus, we waste time and resources. At Luminor it means that we will delay the future (not acceptable).